Contact: 07582493648

info@kidzlive.co.uk

Richmond, London, UK

© 2019 by Kidz Live LTD

Privacy Policy

 

Kidz Live Ltd respects the privacy of its clients and users and is fully committed to protect their personal information and use it appropriately. The policy below describes how Kidz Live Ltd may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

 

What information does Kidz Live Ltd collect?

 

Kidz Live Ltd may collect two types of information: Personal information (which could be used to uniquely identify an individual) and non-personal information (which is non-identifying).

 

Kidz Live Ltd receives, collects and stores any non-personal information you enter on our Kidz Live Ltd website or provide us in any other way. Kidz Live Ltd may use third-party software tools to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information.

 

Kidz Live Ltd also collect personally identifiable information (including name, email, communications); payment details via our payment gateway Stripe (which includes credit card information), comments, feedback, product reviews and recommendations.

 

Kidz Live Ltd collects personal information when you give it to us in the following ways:

Via email (directly or via Kidz Live Ltd website or Facebook page)

Via Kidz Live Ltd website enquiry forms 

Via a Facebook personal message or in reply to a Facebook post.

Via a telephone call.

Via face to face at our Kidz Live Ltd classes, events, or workshops  

 

Kidz Live Ltd only ever collect and hold information about you that is relevant to your relationship with us.

 

This includes:

Contact details (parent name, email address, phone number and home address, child name/s, child age)

Record of your class attendance at our classes 

Record of payment information - online payments are completed on Stripe secure payment system 

Record of previous correspondence

Billing and payment information including card details  

 

How information is collected?

When you visit or use our website and it's services – you may also provide us with certain information (either automatically through your use, or by manually submitting it).

 

Why the information is collected

Kidz Live Ltd collect and use information in order to provide and improve our services.

 

Kidz Live Ltd also collect and use information in order to contact our visitors and users.

 

Kidz Live Ltd collect such non-personal and Personal Information for the following purposes:

To provide and operate the services;

To provide our Users with ongoing customer assistance and technical support;

To contact our visitors and users with general or personalised service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal information, which Kidz Live Ltd or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How is the data stored, used, shared and disclosed?

Kidz Live Ltd website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to promote our products and services to you. Your enquiry data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

How does Kidz Live Ltd communicate with you?

 

Kidz Live Ltd may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies, to send updates about our company, or as otherwise necessary to contact you, applicable national laws, and any agreement Kidz Live Ltd may have with you. For these purposes, Kidz Live Ltd may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

 

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

In accordance with the GDPR, Kidz Live Ltd must inform you that Kidz Live Ltd are using cookies on this site. 

It is important to note that third-party services integrated onto this site such as Google Analytics who can also place cookies or utilise other tracking technologies by using this site. They may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by this Privacy Policy

 

 

How can you remove us holding your personal data?

 

You may ask us at any time to correct data that Kidz Live Ltd hold about you which you think may be inaccurate

You may ask us to limit what Kidz Live Ltd do with your data or to delete it altogether

You may request a copy of the data that Kidz Live Ltd hold about you

You may raise a complaint in regards to how Kidz Live Ltd has handled your data

 

If you wish to exercise any of these rights please contact us by using the contact details below. Kidz Live Ltd may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who is not authorised to receive it.

If you do not want us to process or hold your personal data anymore, please contact us at andrew.mees@kidzlive.co.uk.co.uk 

 

Privacy policy updates

 

Kidz Live Ltd reserve the right to modify this privacy policy at any time, 

All data policies are reviewed annually or more frequently should circumstances require it. 

 

Changes and clarifications will take effect immediately upon their posting on the Kidz Live Ltd website. If Kidz Live Ltd make material changes to this policy, Kidz Live Ltd will notify you here that it has been updated, so that you are aware of what information Kidz Live Ltd collects, how Kidz Live Ltd use it, and under what circumstances, if any, Kidz Live Ltd use and/or disclose it. 

 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information Kidz Live Ltd have about you, you are invited to contact us at andrew.mees@kidzlive.co.uk

 

last updated 14th November 2018