Contact: 07582493648

info@kidzlive.co.uk

Richmond, London, UK

© 2019 by Kidz Live LTD

Terms & Conditions

Terms and Conditions - Classes, Events, Workshops
  • Kidz Live aims to provide a safe environment.  However, in the class and events, parents and carers are responsible for the safety of their little one.  

  • If there is an accident please tell your class leader who will help you to locate the first aid box.  Class leaders are not trained first aiders, however, they will work with the emergency services to help where possible.

  • Kidz Live has a child protection policy which will be adhered to.  This policy can be provided on request. All our staff have an enhanced DBS check (and the equivalent in Scotland).

  • All our equipment is regularly cleaned.  However, should you be dissatisfied please make your class leader aware of this and should you not receive a satisfactory response then please report the situation to our Head Office at andrew.mees@kidzlive.co.uk.

  • Should you wish to take photos or videos of your child in class you must get the permission of all other parents of children involved. Photographs or small videos taken at class must be for personal use only unless you get written consent from Kidz Live and the parents involved.  

  • Kidz Live cannot accept any responsibility for the loss or damage of any personal possessions during or after our classes.

  • Kidz Live treats everyone fairly and equally.

  • If you suffer from a medical condition that you feel we need to know about please tell us and this will be noted and treated confidentially.

  • If your child has a medical condition which is contagious please don’t bring them to class during the contagious period. Eg, please don’t bring your child to classes if they have sickness, diarrhoea, chickenpox, impetigo or conjunctivitis.  Please follow your doctor’s advice and get the all-clear before returning to classes.  If your child has had sickness and diarrhoea they must be clear of all symptoms for at least 48 hours before coming to a lesson.

  • No place is fully guaranteed unless a deposit or full payment of the term fees is made.

  • If we receive bookings on a customer's behalf from third parties, any future Kidz Live classes must be booked directly through Kidz Live.

  • Kidz Live is under no obligation to refund your money in the event that you are unable to attend part of or the entire course. If you miss a class no refund can be given but if possible we will offer you a makeup class upon request.

  • If a class or event is cancelled by Kidz Live a suitable alternative will be provided and if this is not possible then a refund for the missed class will be given.

  • If there’s a situation where a venue cannot be used we will endeavour to re-schedule your lesson or run it at an alternative venue.  If this is not possible then a refund will be given.

  • If you need to change classes we will do our best to accommodate you, but unfortunately, we cannot guarantee this.

  • Except in exceptional circumstances (which Kidz Live will determine at its sole discretion), we regret that, once the course has started, we cannot issue any refunds or credits.

  • Kidz Live is unable to offer a refund in the event of adverse conditions such as bad weather which prevent you from attending your normal class if it is running.

  • We have public liability insurance (ask us if you’d like details.)

 

Terms and Conditions - Website

 

Our details

kidzlive.co.uk is a web site wholly owned and managed by Kidz Live Ltd. From the Kidz Live website, you can gain information and purchase goods and services. 

Registered address: 32 Ashleigh Road, London, SW14 8PX. Registered in England & Wales - Number: 12016216

 

Your commitment

By placing an order for goods and/or services through the web site you warrant that you are legally capable of entering a contractual relationship with Kidz Live Ltd.

 

Making the contract
Services:

All orders for services e.g. booking classes for children represent a contractual relationship between the purchaser and Kidz Live. 

Goods:

All orders for goods e.g. merchandise represent a contractual relationship between the purchaser and Kidz Live. Kidz Live Ltd will confirm acceptance electronically. All payment for goods will be made directly to Kidz Live Ltd.

Prices and payment

The price for any goods or services will be as quoted on our web site. All prices for goods are subject to VAT. All orders for services are subject to VAT if applicable. On confirming a purchase you are also confirming acceptance of the delivery charge which is quoted at the shopping trolley check out.

Please note that all charges are quoted in pounds sterling. All charges are made via secure payment mechanisms. Payment is taken prior to the service being given or the order despatched.

Delivery of goods

All merchandise ordered via our web site that we have in stock will be delivered to the specified delivery address within ten working days of payment being taken. The merchandise offered on our web site is generally available and every effort will be made to check its availability prior to accepting and acknowledging the order.

When this is not possible or for whatever reason the product is not available, Kidz Live Ltd will either refund any payment taken in full within seven days of establishing that the product is not available or advise when the product is likely to be back in stock. In this case, the purchaser has the option to accept the revised delivery schedule or request a refund of payment.

Ownership

Kidz Live Ltd retains ownership of any merchandise ordered until we have received full payment for such merchandise.
Refunds

Any refund for classes or events (services) is discretionary. Once classes have started it is not normal to offer any refund.

Orders for goods can be cancelled at any time and for any reason within 15 days of the goods being delivered. To qualify for a refund you must cancel your order in writing and return the goods undamaged in its original packaging. We will refund any monies paid within 30 working days except for distribution charges.

We warrant that goods purchased from our web site are of satisfactory quality. If you have reservations about a product you should not accept delivery or notify us in writing within 30 days. If delivery is not accepted Kidz Live Ltd will, at its discretion, offer an alternative/replacement product or a refund. The refunding of delivery charges will be at the discretion of Kidz Live Ltd and will be governed by our assessment of the condition of the item. This does not affect your statutory rights.

If no correspondence is received from the purchaser within 30 days of delivery it will be deemed that the product quality is satisfactory.

Privacy Policy

You can see our Privacy Policy here.

Photographic Policy

You can see our Photographic Policy here.

Kidz Live’s Complaints Handling Policy

We are committed to providing high-quality music classes, events, and workshops to all our customers. When something goes wrong, we need you to tell us about it so that we can improve our standards.

If you have a complaint, please contact us with the details. In many cases, a complaint is best resolved and dealt with by the person or persons directly involved. If the complaint has been received by that person, they may be able to resolve it swiftly and will do so if possible and appropriate.

Whether or not the complaint has been resolved, the complaint information should be passed to Andrew Mees, director of Kidz Live Ltd within one week. He can be contacted on 07582493648 or by emailing andrew.mees@kidzlive.co.uk


What will happen next?

1. We will acknowledge receipt of your complaint within a week of receiving it, sending you a copy of this procedure. Our acknowledgement will say who is dealing with the complaint and when the person complaining can expect a reply.

2. We will then investigate your complaint. If the complaint relates to a specific person, we will inform them and give them a fair opportunity to respond.

3. We will then call you to discuss and hopefully resolve your complaint. We will aim to do this within 14 days of sending you the acknowledgement of your complaint. If this is not possible we will give you a progress report with an indication of when a full reply will be given.

4. Whether the complaint is justified or not, our reply to the complainant will describe the action taken to investigate the complaint, the conclusions from the investigation and any action taken as a result of the complaint.

5. Whether the complaint is upheld or not, our reply to the complainant will describe the action taken to investigate the complaint, our conclusions from the investigation, and any action taken as a result of the complaint.

6. The decision taken at this stage is final unless the directors decide it is appropriate to seek external assistance with resolution.